WHERE ARE YOUR PRODUCTS MANUFACTURED?All of our products are lovingly designed, created and shipped from the UK.
CAN I BUY FROM YOU IF I'M NOT FROM THE UK?Yes. You can buy from anywhere, as we ship worldwide. At the top-right of our webpage, you will find a drop-down link giving you alternative currency options.
HOW MUCH DO YOU CHARGE FOR SHIPPING?Most of our items are delivered free of charge to the UK. Other shipping costs vary. They depend on which products and how many items you are ordering. The very best way to check exact shipping costs is by entering items into your shopping cart. Shipping is calculated automatically according to weight and your location. You can see your individual shipping cost before committing to buy.
WHAT IS YOUR TURNAROUND TIME?
We aim to keep our turnaround times within 2-5 working days, and 99% of the time we do. In case of that rare 1% we'll contact you and let you know about the delay.
CAN I HAVE MY ORDER DELIVERED BY COURIER?
Yes. There is an option for courier delivery in your shopping cart. A few of our items are courier-only, usually because of their shape or size. This is mentioned in the product description on the item's individual page. Always remember to select the correct shipping in your shopping cart.
ARE MY PAYMENT & CONTACT DETAILS GOING TO BE SECURE?
Yes, absolutely. Your security is taken very seriously, which is why we use Level 1 PCI DSS compliance, with the highest level of PCI (Payment Card Industry) standards. SSL Certificate assured payments through our trusted platform. We never, ever share contact details with third parties.
WHAT IF I WANT TO RETURN SOMETHING?
Returns usually relate to rare faulty products only. The first thing to do is to email us within 30 days of your order at: email@example.com. Please begin the subject line of you enquiry with RETURNS. We'll get back to you as soon as we can.
WILL MY ITEM LOOK EXACTLY THE SAME AS ON YOUR WEBSITE?
Pretty much so, yes. But due to inconsistencies between digital displays, the colour you see on your platform could possibly differ a little from the end product. All images used on our website are digital mockups made using the original print files, which is a standard practice with all companies like ours. You may notice that there are minor variations when a design is actually printed on fabric.
CAN I SELL YOUR PRODUCTS IN MY OWN STORE?
Yes. Drop us an email to tell us a bit about yourself and your business to: firstname.lastname@example.org. Please begin the subject line of your enquiry with WHOLESALE. We'll get back to you as soon as we can.
I CAN'T FIND MY QUESTION HERE
Email us at: email@example.com. Please begin the subject line of your enquiry with FAQ. We'll get back to you as soon as we can.